Privacy Policy

1. Information We Collect

We collect information that you provide to us when you request estimates, schedule services, or contact us. This information may include:

• Your name, address, phone number, and email address
• Property details and project requirements
• Payment and billing information
• Photos of your property you share with us
• Communication preferences and service history

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages viewed. We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide masonry services and respond to your inquiries
• To prepare estimates and contracts
• To process payments and manage your account
• To schedule appointments and communicate about your project
• To obtain necessary permits and coordinate with inspectors
• To send service reminders and maintenance recommendations
• To improve our services and website functionality
• To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who help us operate our business, such as payment processors and scheduling tools
• With building inspectors and permit offices as required for your project
• With suppliers and subcontractors working on your specific project
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• With your consent or at your direction

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. These measures include secure servers, encryption of sensitive data, and restricted access to personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes described in this policy. We also keep records as required by law, including warranty documentation and project files. After projects are complete, we retain basic contact and project information to assist with future service needs and warranty claims.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to legal obligations
• The right to opt out of marketing communications
• The right to request information about how we share your data

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze site usage. Cookies are small data files stored on your device. You can control cookie settings through your browser, but disabling cookies may limit certain website features. We use both session cookies that expire when you close your browser and persistent cookies that remain on your device for a set period.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and disclose. You can request that we delete your personal information, subject to certain exceptions. You have the right to opt out of the sale of personal information, though we do not sell personal information. You have the right to non-discrimination for exercising your privacy rights.

11. Email Communications

When you provide your email address, you may receive service-related communications about your project. You may also receive occasional emails about maintenance tips and special offers. You can opt out of marketing emails by clicking the unsubscribe link in any email or contacting us directly. Please note that even if you opt out of marketing emails, we will still send essential communications about your active projects and warranty information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

RCM Rancho Cucamonga Masonry
9495 E 9th St STE K
Rancho Cucamonga, CA 91730
Phone: (909) 515-5018
Email: support@ranchocucamongamasonry.com

We take your privacy seriously and will work to address any concerns you may have.